Right of withdrawal

Right of withdrawal

You can revoke your contractual declaration within two weeks, or if you only receive this instruction after conclusion of the contract, one month, without giving reasons in text form, e.g. letter, fax, e-mail or by returning the goods. The period begins at the earliest upon receipt of this instruction. The timely dispatch of the revocation or the goods is sufficient to comply with the revocation period.

The revocation is to be sent to:

Canina® pharma GmbH
Kleinbahnstraße 12
D-59069 Hamm

Phone: +49 (0) 23 85 / 9 20 20-0
Fax: +49 (0) 23 85 / 28 77
Website: www.canina.de
Manager: Tim Spanke
Trade register: Amtsgericht Hamm, HRB 1355
USt.-Id.-Nr.: DE 125 225 424

Consequences of withdrawal:

In the event of an effective revocation, the services received by both parties must be returned and any benefits derived (e.g. interest) surrendered. If you are unable to return the goods or services received in full or in part or only in a deteriorated condition, you must compensate us for the loss in value. This does not apply to the surrender of goods if the deterioration of the goods is exclusively due to their inspection - as would have been possible for you in a store, for example. Furthermore, you can avoid the obligation to pay compensation by not using the item as if you were the owner and refraining from doing anything that could impair its value. Items that can be sent by parcel post must be returned at our expense and risk. In the case of a return shipment from a delivery of goods with a total order value of up to 40.00 euros, you must bear the costs of the return shipment if the delivered goods correspond to those ordered. Otherwise the return shipment is free of charge for you. Items that cannot be sent by parcel post will be collected from you.